REVIEW - LIFTER TECH (OPC) PRIVATE LIMITED ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Review-Lifter. This Privacy Policy applies to our website (review-lifter.app) and our web application (the "App"), collectively referred to as our "Service." By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
1. What information do we collect and for what purpose?
We collect the following categories of information:
Information provided by you: When you sign up for our Service, we collect your email and password (if signing up directly), or allow you to sign up using your Google account. After sign up, we collect the business owner's name, business name, phone number, business email, business physical address, and business logo. When you provide your email address on our free trail page (review-lifter.app/welcome), we will use it to send you a demo email and to contact you with promotional information about our app. This helps us provide you with a preview of our Service and keep you informed about updates and offers.
Customer contacts: We ask you to add your customer contacts to send them review requests. This includes the name, phone number, and email of your customers. These contacts will be used solely for the purpose of sending review requests through Review-Lifter and will not be used for any other marketing, promotional, or third-party purposes.
đź”’ Your Data is 100% Secure We take security seriously. Your customer data is encrypted, stored securely, and never shared or sold. Review-Lifter follows industry best practices for data protection, ensuring your business remains compliant while giving you full control over your customer interactions.
Usage data: We collect data on how you use our Service, including the number of review requests sent, the number of customers opening the email review requests, the number submitting feedback via the link provided, and the number opening Google review links. This information is used to provide you with analytics in your dashboard.
OAuth Data and API Usage
We use OAuth 2.0 via Lead Connector to securely connect to your Google Business Profile, Instagram, Facebook, LinkedIn with your explicit consent. This allows us to fetch and manage review data on your behalf. We only access the necessary information to deliver core functionalities and do not store sensitive access tokens.
If you ever wish to disconnect your accounts, you can remove Lead Connector directly from your respective platform's third party connection settings.
Data Retention
Your data, including review and performance-related insights, is retained only as long as necessary to provide our services. You can request data deletion at any time.
Data Security
We implement industry-standard security measures, including SSL/TLS encryption and access controls, to protect your data from unauthorized access.
Consent for Data Collection: Before using Review-Lifter to send review requests, please ensure you have obtained explicit consent from your customers to collect their contact information. This helps maintain compliance and builds trust with your customers.
2. How we use cookies and other tracking technology to collect information
We may use tracking technologies, such as cookies and web beacons, to collect information about your device and its software, including your IP address, browser type, Internet service provider, platform type, device type, operating system, and date and time stamp. We may also collect information about your usage of our Service, such as the pages you visit and the links you click. We use this information to improve our Service and understand user demographics.
3. Sharing of your information
We do not share your personal information with third-party services.
4. Control over your information
Account settings: You can change your business information from the account settings of the Service.
Communication preferences: You can unsubscribe from promotional email communications by clicking the “unsubscribe link” provided in such communications. You may not opt out of service-related communications.
Demo Emails and Promotional Communications: By providing your email address, you consent to receive a demo email and subsequent promotional communications from us. You can unsubscribe from promotional emails at any time by clicking the 'unsubscribe link' provided in such emails. However, you will still receive essential service-related communications. Modifying or disconnecting third-party accounts: You may disconnect your account from Google at any time.
CAN-SPAM & TCPA Compliance: "We're fully compliant with CAN-SPAM and TCPA regulations. Your customers will always have clear opt-out options for emails and SMS, ensuring your marketing is lawful and transparent."
CCPA & GDPR Compliance: "Review-Lifter adheres to CCPA and GDPR, granting customers the right to access, modify, or delete their data, keeping your campaigns secure and stress-free."
5. How we store and protect your information
Your information may be stored and processed in the United States or any other country where we or our service providers maintain facilities. We employ physical, administrative, and technological safeguards to protect your information, but we cannot guarantee its security.
6. Children’s Privacy
Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us.
7. How to contact us
If you have any questions about this Privacy Policy or our Service, please contact us at support@review-lifter.app.
8. Changes to our privacy policy
We may modify or update this Privacy Policy from time to time. When we change the policy in a material manner, we will notify you and update the “last modified” date at the bottom of this page. By continuing to use our Service after changes to this Privacy Policy, you consent to the changes.
Last modified: May 10th 2024